Hello Nerida,
Our AVG protection programs are capable of detecting and removing the malware and adware programs but however there are numerous number of malware programs emerging day by day and we are working 24/7 to add those definitions to our database. You have mentioned that you have this rimage malware and did you check on the control panel programs list whether you have any program named as this or any other weird program names or any toolbars or searchbars installed?
If not check for these and do uninstall it and you shouldn't be having the issue.
Please feel free to contact us should you need any assistance.
I already have a paid version of AVG installed but a program called reimage malware is plaguing my computer with pop-ups and recommendations that incur expences. Why can't AVG get rid of this annoying pest? Does AVG have it's own malware program that copes with scams like this?
Hello Nerida,
Our AVG protection programs are capable of detecting and removing the malware and adware programs but however there are numerous number of malware programs emerging day by day and we are working 24/7 to add those definitions to our database. You have mentioned that you have this rimage malware and did you check on the control panel programs list whether you have any program named as this or any other weird program names or any toolbars or searchbars installed?
If not check for these and do uninstall it and you shouldn't be having the issue.
Please feel free to contact us should you need any assistance.