Hi Angelo,
AVG support through Community channel is available only in English.
On checking your account, we could see that you have been charged 59.99EUR for the renewal of AVG Internet Security - Unlimited (1 year subscription) on 2019.8.8.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
Angelo, I see that you have raised a dispute/chargeback through PayPal which prevents us from processing a refund from our end. In this case, PayPal should have refunded the order in the amount 59.99 EUR. Please check if you have received the credit and get back to for any other clarifications.
Thank you.
Hi Angelo,
AVG support through Community channel is available only in English.
On checking your account, we could see that you have been charged 59.99EUR for the renewal of AVG Internet Security - Unlimited (1 year subscription) on 2019.8.8.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
Buongiorno avete rinnovato automaticamente l'abbonamento senza la mia autorizzazione
quindi richiedo il rimborso di € 59,99 .
nr, ord. 65111322500
grazie , Angelo Muscas
Angelo, I see that you have raised a dispute/chargeback through PayPal which prevents us from processing a refund from our end. In this case, PayPal should have refunded the order in the amount 59.99 EUR. Please check if you have received the credit and get back to for any other clarifications.
Thank you.