Hi Pieralberto,
The support available here is in English currently. You can for example use Google Translator (https://bit.ly/2xAiEc8) for translation purpose.
We're glad to help you with this. However, upon checking our records, we see that you've raised a refund request & the concerned team has already initiated the refund process.
Also, we see that an email confirming the same has been sent to you. If you still require any assistance regarding this, write back to us.
Note : It isn't recommended to share the license info over this post.
Mi è stato addebitato per ben 2 volte l'abbonamento relativo alla (WK removed) CHIEDO IL RIMBORSO PERCHE' NON RICHIESTO
Yes
,I saw that the reimbursement procedure was initiated for once but the debit was actually made to me twince
We understand your concern.
We will help you with the account information.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us