Rootkit_hidden_directory

Viruses & Threats
1

My AVG full system scan discovered this High severity detection last night: "rootkit_hidden_directory" and has marked it "unresolved." 

After it was discoverd, I've run the following Malware and virus scans with NO detections:

  • Malware Bytes (several times)
  • GMER virus scan
  • TDSSKiller

Not sure if this is a false detection.  If not, I want to remove from my system pronto. 

I was not able to find any other AVG Community discussions about this specific threat.  

Can someone please provide specific step by steps to remove?

Thank you!

12

Hello Tom,
We understand how something like this can really try your patience. We apologize for the delay in responding to you. Thank you for your patience.
We have escalated this case with high priority and our higher level team will get back you shortly.
Please feel free to contact us for any further assistance. Thank you.

13

Hello.
 
Can I please get an update on my virus research?  I’m very concerned that my system may be compromised this whole time.
 
Thank you!
 
Tom Hrock

11

Hi Kishore,

Can you please check the status of my issue?  I was contacted twice by AVG techs and they both took full scan logs and said that they had to have the AVG lab review and I haven't heard back.

Please advise.

Thank you!
 

10

Hi Kishore,

Yes, I have run the full system scan and the threat is showing as Unresolved.

Please advise next steps.

Thank you!

9

Hello Tom.
So, could you please let me know if you have run the full system scan and tried to fix this issue?
Thank you.

7

Hello Tom,

Upon checking your record, we see that your case reference 02643424 got escalated to our level three technical team and they are still analyzing your issue.
Since your issue is critical it is taking some time for them to reply back to you.
We have escalated this from our end to get the status of this case, once we get a reply from them will post it here.
Your patience is much appreciated.

6

Hello Tom,
We understand how something like this can really try your patience. We apologize for the delay in responding to you. Thank you for your patience.
We have escalated this case with high priority and our higher level team will get back you shortly.
Please feel free to contact us for any further assistance. Thank you.

5

Hi Kishore,

Can you please check the status of my issue?  I was contacted twice by AVG techs and they both took full scan logs and said that they had to have the AVG lab review and I haven't heard back.

Please advise.

Thank you!
 

3

Hello Tom.
So, could you please let me know if you have run the full system scan and tried to fix this issue?
Thank you.

8

Hello Tom,
Sorry for the delay in response. We have checked our records and found that  your query is being analyzed by our higher level experts and they will share you a solution shortly via email. We really appreciate your patience.  Thank you for understanding.
Thanks.

2

Hello.
 
Can I please get an update on my virus research?  I’m very concerned that my system may be compromised this whole time.
 
Thank you!
 
Tom Hrock

4

Hi Kishore,

Yes, I have run the full system scan and the threat is showing as Unresolved.

Please advise next steps.

Thank you!