Rootkit: hidden file threat

AVG Protection
11

I just recieved a similar Rootkit: hidden file threat after a deep scan similar to Michael Zorko's problem.

"I hit he button to resolve it but it remains after several tries.It is a high severity threat.
 

Unsecured Rootkit Threat Screenshot

12

The massive glaring problem with the AVG support community is that instead of posting a public answer for people, you just email them personally every time, leaving the question unanswered for everyone else and negating the point of a support 'community' in the first place

10

My screen Shot is 2.4 MB. The max I can attach is 1MB. What do I do now!


This is the screen shot from my computer.

After calling the AVG Support line and discussing the issue with a support specialist it was recommended that I remove my copy of Microcosmic Office and reinstall it. Or I could buy a Premium support subscription!!
I did that and no help. I went into the folder that is noted on the screenshot(the title in incomplete on the screen) and deleted the Office files from that folder . Ran avg again and still there.


I attached the screen shot…  Any Ideas?
Thanks,

Mike




9

Hello Michael,

We will certainly look into this. Can you please provide me the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the threat message with "See details" to check and assist further?

1

I did a deep scan and found  a Rootkit:hidden file. I hit he button to resolve it but it remains after several tries.It is a high severity threat.
What can I do?

4

I just recieved a similar Rootkit: hidden file threat after a deep scan similar to Michael Zorko's problem.

"I hit he button to resolve it but it remains after several tries.It is a high severity threat.
 

Unsecured Rootkit Threat Screenshot

2

Mertoa, 
We regret the inconvenience. Have you contacted our technical support team via online chat?
Once connected, they will try to resolve the issue or collect the info required for escalation. 
We have sent you an email with the link to get connected with them, please check and follow that email and you will  be able to resolve the issue.

3

Hello Will,

We have replied to your post in ticket number 08621786

8

Hello Mertoa, 
We would like to collect more information and request you to reach our technical support team as suggested here: https://support.avg.com/SupportArticleView?urlname=Contact-AVG-Support

6

My screen Shot is 2.4 MB. The max I can attach is 1MB. What do I do now!


This is the screen shot from my computer.

After calling the AVG Support line and discussing the issue with a support specialist it was recommended that I remove my copy of Microcosmic Office and reinstall it. Or I could buy a Premium support subscription!!
I did that and no help. I went into the folder that is noted on the screenshot(the title in incomplete on the screen) and deleted the Office files from that folder . Ran avg again and still there.


I attached the screen shot…  Any Ideas?
Thanks,

Mike




5

That's a very vague answer. I've been to the page and then what??

7

Michael, thanks for the info. But we don't see any screenshots attached here. Please try to take a photocopy of the threat message to proceed further.