Rootkit Prevention Shield Closed

AVG Protection
4

Hi Ridvan,

We are sorry to hear that the issue persist.

Our previous technician has offered you our remote support through email. Please check for the email and connect back to us as soon as possible.

1 
Hi;
Rootkit Prevention Shield in Closed view. Nothing changes when I click Open.
To check if it is active for the AVG program
Open -> custom -> Basic protection -> Detections -> Check if the "Enable Contrast Rootkit" function is checked
must be checked.
It is still closed and does not open. I also tried re-installing the AVG program, but it didn't.
I would be very happy if you could help me with this subject.
Thank you.
Yours truly ...
3

Hi Ridvan,

We sorry for the inconvenience and we highly appreciate your effort in  re-installing your AVG program.

When you purchase/renew any product from AVG you'll receive an email asking to install/reactivate your AVG subscription. It seems like you have recently bought a AVG subscription that is why you received an activation email.

We've sent you an another email asking to get connect to our expert. We kindly request you to follow the email instruction.

2

Hi Ridvan,

We are sorry to hear that the issue persist.

Our previous technician has offered you our remote support through email. Please check for the email and connect back to us as soon as possible.