Rootkit removal

Hi Bill,

We'll certainly assist with your concern.

Please share us the screenshot of the error message to check with our team.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

I ran a normal scan using AVG AntiVirus Free and the scan was able to find 2 rootkits. Upon attempting to delete the rootkits using the "Resolve All" button, I get a message that says "Error" next to both rootkits, saying "Access is denied (5)."
Hi Bill,

We'll certainly assist with your concern.

Please share us the screenshot of the error message to check with our team.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.