Router access with AVG Ultimate installed

General discussion
1

Hi,
I need to access my router but  when I enter 10.0.0.2 in the AVG Secure Browser I get "

This site can’t be reached

10.0.0.2 took too long to respond." 

What can I do to gain access to my router settings?

Thanks

5

Hello Dave,
Thank you for your reply.
Upon checking your AVG account, you have AVG Ultimate bundle subscription. Could you please confirm if you have installed AVG Internet Security or AVG Secure VPN application in your device. 
If you have installed AVG Internet Security or AVG Secure VPN in your device, please try after disabling both applications. 
To disable AVG Internet Security refer the following article: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-passive-mode&q=passive+mode&supportType=home)
If you are still facing the same issue, please let us know.
Thank you for your understanding.

7

Hello Dave,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to access router settings. Please accept our sincere apologize for the inconvenience caused. We'll certainly check and help you out.
Could you please let us know, have tried to access this from any other browser?
In this regard, we would request you to disable Privacy Guard in AVG Secure Browser and check.
To disable this feature, open the  Security & Privacy Center and click the blue (ON) slider on the Privacy Guard tile so that it changes to gray (OFF).
If you are still facing this issue, please let us know and we'd be happy to assist you.

Thank you and keep us updated.

4

Thank you for writing us back, Dave. 
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused.
We have sent an email to your email address offering additional help please check the email and revert us back for further help.

3

Thank you for this.

Could you please let us know, have tried to access this from any other browser?  - Yes both Chrome & MS Edge, with the same results.
With Privacy Guard OFF the result/s are the same.

Regards

Dave

2

Hi Abdul,

With both Internet Security in passive mode & the VPN disabled the problem remains.

What next?

Thanks

Dave

6

Hello Dave,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to access router settings. Please accept our sincere apologize for the inconvenience caused. We'll certainly check and help you out.
Could you please let us know, have tried to access this from any other browser?
In this regard, we would request you to disable Privacy Guard in AVG Secure Browser and check.
To disable this feature, open the  Security & Privacy Center and click the blue (ON) slider on the Privacy Guard tile so that it changes to gray (OFF).
If you are still facing this issue, please let us know and we'd be happy to assist you.

Thank you and keep us updated.