"RPA Suite v3.3.1.0.exe" in list of malware, why?

AVG Protection
6

Hi Diana,

Thanks for posting your concern in community forum.

I see that you have also submitted the same concern to our Spanish support and they have responded to you via email.

Please check the email and respond to it for further assistance.

Thanks in advance.

1

Hi, I've just got a message from my Antimalware program, that it's blocked "RPA Suite v3.3.1.0.exe" as malware. This is a trusted software. Why is it there? Thanks in Advance, Diana

3

Hi Diana,

Thanks for posting your concern in community forum.

I see that you have also submitted the same concern to our Spanish support and they have responded to you via email.

Please check the email and respond to it for further assistance.

Thanks in advance.

4

Diana, we understand your concern.

We could see that your case is under the investigation of our Spanish team.

They will get back to you through email as soon as possible.

Your patience is appreciated.

5

Good day:
I would like to know if they have any progress regarding the case.
Thank you

7

Good day:
I would like to know if they have any progress regarding the case.
Thank you

2

Good afternoon:
I followed the indicated steps and in effect the file by my informed was detected and sent to Quarantine. Now, what I do not understand is that once this review has been made, the only thing it does is confirm what it reports, I am still left with the doubt of:
1) What is the reason why this application is alerted and enters Quarantine, when it is a reliable application and also endorsed by the Microsoft Visual Studio store.
2) How to avoid raising this alert withouthaving to add the application to the exceptions list. Is that the manufacturer of this application, must comply with some commercial requirement or another, so that the AVG antivirus does not consider it in its Malware list?
Thank you and I look forward to your comments.