Onur, I appreciate your efforts in trying to fix the issue. Yes, the Native images folder is an important file and should not be removed. Please send the screenshot of the threat detection "rundll.32.dll" to analyze and escalate the case to our senior team.
Hello Onur,
I am sorry to hear that. I request you to update your AVG product and check if that fixes the issue. If you face any issues, let me know the version of AVG installed on your Pc. Do also provide the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the threat detection message to check and assist further?
Hello Onnur,
I appreciate your patience in this matter.
This particular threat detection is confirmed as False Positive.
Please update the program once and check whether the issue gets fixed.
Hello Onnur,
I appreciate your patience in this matter.
This particular threat detection is confirmed as False Positive.
Please update the program once and check whether the issue gets fixed.
Onur, I appreciate your efforts in trying to fix the issue. Yes, the Native images folder is an important file and should not be removed. Please send the screenshot of the threat detection "rundll.32.dll" to analyze and escalate the case to our senior team.
It is already removed 1 month ago by your fucking software ffs… You don't even understand what I'm saying right now ! If you don't help me find that file and return it to its original location I'm gonna sue that lazy ass company of yours ! Do you understand ? I already sent you both screenshots get me someone who knows english…
Hello Onur,
I am sorry to hear that. I request you to update your AVG product and check if that fixes the issue. If you face any issues, let me know the version of AVG installed on your Pc. Do also provide the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the threat detection message to check and assist further?
Other user Doug Ross posting (https://support.avg.com/answers?id=906b0000000DqqcAAC).
AVG Guru
So Bhuvaneswari I found a thread => AVG Community about that other file I was talking about as one of you guys said it was an important system file and because of that false positive I lost it !
–
Karthikeyan (AVG Technologies)
This is a important system file and should not be removed. The Native Image is a windows PE file containing compiled processor-specific machine code. Native images can significantly improve memory use when code is shared between processes. This is needed and you can find the file when you navigate to the location.
Please open the run window in your computer and paste this path and click on OK. This will show the exact file that is being detected.
–
Here is your image
You better help me with this or there'll be serious consequences I can assure you… Where do I find this file ??
Hello Onur,
I understand the inconvenience caused. It is important for us to get this fixed at the earliest. We could not see the screenshot which you have provided in the beginning of this post so I entreaty you to providing that two screenshot again to assist you further. I also request you to open AVG virus vault (open AVG Internet Security > option > virus vault) and look for the deleted file, if there please try to restore them. I have also asked our senior team, if the files (rundll.32) is a false positive. We will contact you once we receive a reply or in need of more information.
Best regards,
Alok.