Hello Kevin. I am sorry to hear that. I kindly request you to add the application to the Exception list and check whether you could access the program. Please follow the instructions on the article http://avgread.me/18WB2dg to add the files to the Exception list and also try to allow the program on the firewall by following the instructions on the article http://avgread.me/1G3omO8 . Please let us know if the issue persists even after following the instructions. Thank you.
Hello Kevin. Sorry for the delay caused and I appreciate your patience. Upon checking your previous records, I see that you were offered with free remote assistance by our remote technicians via email. Did you check it and tried to get in touch with our remote support?
Please contact us back should you need any further assistance. Thank you.
any update with the development team contacting me for a remote session to resolve this issue with AVG please as the two previous sessions didn't find the answer?
Kev
Hello Kevin. I would like to let you know that your case is already escalated and I request you to wait until you hear back from the remote team. Thank you.
Hi,
I've been running AVG Internet security for a number of years currently on 2015 version. Until last week I had a programme which controls my DSLR cameras working beautifully with AVG protection turned on. Last week I went to use the programme out in the field i.e. off-line and the programme stalled at the splash screen and I couldn't figure out why. After a few days of talking with the software author we were both at a loss as to why the programme had stopped.
Final resort was a system restore and on Windows 10 I have to turn off the AVG protection before running the windows restore programme. While AVG protection was off and before the restore I thought I would just try the programme one more time and it worked !. So I cancelled the restore, re-enabled AVG protection and tried the programme again and it stalled again 
Since then I've checked in AVG and the programme is in the 'allowed' group and further to that I've un-installed AVG and re-installed it to see if that cleared the conflict but AVG is still blocking it
The camera programme is using the USB port to communicate with the camera and will normally work on-line and off-line but now only with AVG protection disabled.
Any clues how to resolve this problem would be gratefully accepted, there could even be a free beer in in for someone 
best regards
Kev Lewis
http://www.photosbykev.com
Hi Kishore (great response time ty), I've added the programme folder to the exceptions list without a problem and got an error when adding the programme onto the firewall because it was already there (ps 2nd article needs to change as the Firewall settings are under Options rather than the Firewall tile)
Done a reboot to settle everything down but no change I still need to disable AVG for the programme to run.
Any other thoughts?
regards
Kev
Hi Gulam, yes I've done everything suggested by AVG earlier in this thread and AVG have had 2 remote sessions with my laptop to look at the issue. At the end of the 2nd remote sesssion I was told the problem would be escalated to the Development Team for them to try to rectify the problem I haven't heard back from them to arrange a 3rd remote session.
regards
Kev
Hello Kevin. Sorry for the delay caused and I appreciate your patience. Upon checking your previous records, I see that you were offered with free remote assistance by our remote technicians via email. Did you check it and tried to get in touch with our remote support?
Please contact us back should you need any further assistance. Thank you.
Hi Kevin,
We apologize for the delay experienced. I checked our records and I can see that your issue has been escalated to our level 3 technicians and they are working on this issue. Our level 3 technicians will get back to you with a solution shortly, we appreciate your patience.
Feel free to contact us if you have any queries with AVG products. Thank you.
Thank you for the update Kishore, I'll wait for an email with ticket number for the remote session
regards
Kev
Hi Komal,
AVG remover tool (64bit) used to fully remove AVG (several command prompt windows came up to delete the files). System rebooted and my program runs correctly.
AVG re-installed as per your instructions above, virus definitions updated and system rebooted, my program DOESN'T work until I disable AVG.
I went into AVG settings and added the program to Exceptions and also added it into the Firewall as an allowed program, rebooted the system. The program still DOESN'T run unless I disable AVG. This is unacceptable
Kev
Hello Kevin. I am sorry to hear that. I kindly request you to add the application to the Exception list and check whether you could access the program. Please follow the instructions on the article http://avgread.me/18WB2dg to add the files to the Exception list and also try to allow the program on the firewall by following the instructions on the article http://avgread.me/1G3omO8 . Please let us know if the issue persists even after following the instructions. Thank you.
Hi Kevin, we apologize for the inconvenience caused. I really appreciate your efforts and patience. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on this link: http://www.avg.com/utilities . Then, please try to install AVG Internet Security as per this article ( http://avgread.me/1DXPL5z ). Please do not hesitate to get back to us for further assistance. Thank you.
Hello Kevin, I see that we have sent the email instructions before to get the remote support? Did you try those instructions to get connected?
any update with the development team contacting me for a remote session to resolve this issue with AVG please as the two previous sessions didn't find the answer?
Kev