Hi Orhan, we provide support in English only. Please visit https://support.avg.com for more help or respond back in English.
Hello Orhan,
As per the translation, I have checked your account and see that you have bought AVG Internet Security Unlimited and Password Protection for 1 year. But for TuneUp unlimited, you have initiated the order twice (2 years). If you have processed this order by mistake, please let me know I will help with the refund.
Regarding the installation, are you getting any error message when trying to download AVG TuneUp Unlimited?
Please provide the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot)of the error message to check and assist further.
Ürünü satın aldığım halde sanki hiç almamışım gibi yeniden satın almamı istiyor. Hatta kartımdan ikinci kez kesinti yapıldı. Hatta mail adresime satış bilgisi geldi. Telefonuma banka mesaj gönderdi. Bir yıllık aldığım ürün yükle dediğimde yüklenmiyor. Yönetici onayı istiyor.
Orhan, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hi Orhan, we provide support in English only. Please visit https://support.avg.com for more help or respond back in English.