I have the same problem I have not been able to restore the passwords it is not saving any new passwords and if you go into settings then passwords add site and password after entering details ie site and password ithen save it still does not save the information.
Hello Mike,
This isn't the usual behavior of AVG Secure Browser.
We are really sorry for the inconvenience caused to you.
Initially, we'd suggest you to try restarting the computer once to check (if you've not restarted it).
After the restart, if you find the passwords, please export them (backup) as a precautionary measure & then reset the browser to check if it helps.
To export passwords : Open AVG Secure Browser - Menu (3 dots at top right corner) - Settings - Autofill - Passwords - 3 dots beside saved passwords - Export.
To reset : Open AVG Secure Browser - Menu (3 dots at top right corner) - Settings - Advanced - Restore settings to their original defaults, then select Reset settings to confirm.
Thank you and keep us updated.
Hello,
All of my saved passwords are gone on AVG secure. They are still available on Edge.
One day they were there and one day they were gone. How do I restore them?
Thanks, Mike
Hello Mario,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
I have the same problem I have not been able to restore the passwords it is not saving any new passwords and if you go into settings then passwords add site and password after entering details ie site and password ithen save it still does not save the information.
We're sorry to hear that, Mike.
To further investigate this issue & help you, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.
It may not be usual behavior, but it is the second time it has happened in a year. I tried restarting the computer. I also reset the browser both to no avail. Any other suggestions are welcome.
Thanks, Mike
Hello Mike,
This isn't the usual behavior of AVG Secure Browser.
We are really sorry for the inconvenience caused to you.
Initially, we'd suggest you to try restarting the computer once to check (if you've not restarted it).
After the restart, if you find the passwords, please export them (backup) as a precautionary measure & then reset the browser to check if it helps.
To export passwords : Open AVG Secure Browser - Menu (3 dots at top right corner) - Settings - Autofill - Passwords - 3 dots beside saved passwords - Export.
To reset : Open AVG Secure Browser - Menu (3 dots at top right corner) - Settings - Advanced - Restore settings to their original defaults, then select Reset settings to confirm.
Thank you and keep us updated.