Says its 'side by side configeration in incorrect'

Hi my AVG secure VPN will not work - says its 'side by side configeration in incorrect'   I have tried to fix this myself but can't.  Could you fix it from your end please.  If you need to ring me the tel no is 01262 605571.  Many thanks.  Jane

Hi Jane,

We are sorry to hear this.

We will help you to resolve the issue.

Could you share us the screenshot of the message?

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.