Says "Moved to Quarantine," but Quarantine is empty

AVG Protection
11

Susan,

I apologize for the confusion. The name "Virus Vault" and "Quarantine" both are same. Only the name has been changed in the latest version to Quarantine. If the file has been moved to the quarantine, first it attempts to repair the file. If unsuccessful, moves the file to the Quarantine or deletes the file if neither action is successful.

1

(1) What is "Virus Vault"?  AVG specifies that it has a "Quarantine" – not a "Virus Vault."  Now, I'm unsure.

(2) After a scan, the report came up showing all sorts of things (mostly, PUP's) which it indicated had been moved to Quarantine.  So, I go: MENU > QUARANTINE . . . and, I'm told: "No nasty files here!"

12

I would like to inform you that there is no separate folder for quarantine files in the new version. AVG should still detect any virus in keeping your computer protected. If you have any such emails, please right-click on that email and click scan with AVG to check it. If you face any difficulties, please contact us to escalate the case further.

9

Hi, I have same issue, I have files detected as virus and AVG "moved it to quarantine", but as I look at the QUARANTINE, there were no files. 

I want to restore my files the have been moved to QUARANTINE but the issue is no files were there, is there a way to restore my files? They are really important to me. Please!

10

Susan,
Please be informed that  C:$AVG folder is usually hidden. Follow the steps in this article https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files to show hidden files and folders and check.

2

I would like to inform you that there is no separate folder for quarantine files in the new version. AVG should still detect any virus in keeping your computer protected. If you have any such emails, please right-click on that email and click scan with AVG to check it. If you face any difficulties, please contact us to escalate the case further.

3

Susan,
Please be informed that  C:$AVG folder is usually hidden. Follow the steps in this article https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files to show hidden files and folders and check.

4

Bhuvaneswari,

Is there some other folder on my computer that quarantined files go to?

The last time there was a virus, it didn't go to Quarantine nor did the file get deleted. The email went to the Trash folder with the virus still attached. I deleted the email from there. Moving to Quarantine used to work, but (maybe there was a recent program update?) does not at this time.

Fortunately, I don't get to test this very ofen.

5

I'm having a similar problem on 2 computers. AVG AntiVirus scans email, says one is infected, moved to quarantine, but quarantine is empty. Infected file is in the email trash or inbox. This used to work but doesn't any more.

There is no C:$AVG folder anywhere, even after searching entire C: drive.

Please fix this. Thank you.
Susan

6

Hello Matthew,
Regret to hear about the inconvenience caused. Are you trying to restore any files from qurantine or you just would like to check them? If you would just want to check them, you can find those files in C:$AVG folder.
Please, feel free to let us know if you require any further assistance.

8

I did this, but still no $AVG folder, just $RecycleBin. Maybe that's why nothing is going into quarantine? Should I add that folder?

7

Hi, I have same issue, I have files detected as virus and AVG "moved it to quarantine", but as I look at the QUARANTINE, there were no files. 

I want to restore my files the have been moved to QUARANTINE but the issue is no files were there, is there a way to restore my files? They are really important to me. Please!