Hello Margaret,
You've reached the AVG community support forum.
First of all, we'd like to inform you that it's not recommended to restore a file from the AVG Quarantine folder, if you're uncertain whether it's safe or not.
However, if you think that the quarantined file is safe/harmless, you can refer to this article for detailed instructions to restore quarantined files.
Let us know if you need further assistance.
Hello Margaret,
We are really sorry for the inconvenience caused. We will check and help you to resolve it.
Could you please share us the screenshot of the scam or virus message received in your device?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Hello Margaret,
You've reached the AVG community support forum.
First of all, we'd like to inform you that it's not recommended to restore a file from the AVG Quarantine folder, if you're uncertain whether it's safe or not.
However, if you think that the quarantined file is safe/harmless, you can refer to this article for detailed instructions to restore quarantined files.
Let us know if you need further assistance.