Dear Sirs, I think my Antivirus account is in credit but suddenly my AVG has been taken over by a strange and unresponsive set of screens and silly pictures purporting to be my AVG antivirus site.
I am informed that it will correct itself upon 'Restart' - which it does not!
I am told to add items or activities to improve systems that I never realised I had, with no mention of hidden costs. This I will not do until I am convinced this is a) free and b) not a scam.
This present site also seems unable to comprehend the English Language.
I use Windows XP and cannot accept that all this incomprehensible flummery and 'smoke and mirrors' is the hallmark of a reputable company. It is NOT ROCKET SCIENCE. I will soon need an ANTI-ANTI virus if AVG keeps up this charade! Yours etc., Confused, West Midlands.
Hello Francis,
We apologize for the inconvenience. We see from your record that you have the standard AVG Internet Security subscription valid till 3/18/2018. Please send us the screenshot(http://avgclick.me/getscreenshot) of the AVG sites or pop-up which is different then the one you had in your computer before. So, that we can check if this is a genuine message or program from AVG.
Thank you
Francis, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Francis,
We apologize for the inconvenience. We see from your record that you have the standard AVG Internet Security subscription valid till 3/18/2018. Please send us the screenshot(http://avgclick.me/getscreenshot) of the AVG sites or pop-up which is different then the one you had in your computer before. So, that we can check if this is a genuine message or program from AVG.
Thank you