Scan and repair Stuck aty 11%

Hello Brandy.
We are sorry to hear about the inconvenience caused. We would request you to have a look at the steps in this article ( http://avgclick.me/ScandiskStuck ) to resolve your issue. Thank you.

Under Fix Problems, it was recommended to do a Scan and Repair.  My system rebooted and the scan and repair was started.  However, it stuck at 11% for ovr an hour.  I had to do a hard reboot to stop the scan.  What is happening?

Hello Brandy.
We are sorry to hear about the inconvenience caused. We would request you to have a look at the steps in this article ( http://avgclick.me/ScandiskStuck ) to resolve your issue. Thank you.