Arie,
We regret for the inconvenience caused to you. Could you please provide us the exact name of the program you have installed and its version? Please provide us the screenshot http://avgclick.me/getscreenshot of the scan progress so that we could check and assist you better. Thank you.
My sceduled scan started yesterday but it hangs at 2% scanning Rootkits.
Many hours the scan used more than 25% CPU time.
Even restarting my PC the procedure continues. How can I stop this process?
Hi Ranjani - Well, I have a product installed again, but it isn't the same as before. I've obviously done something wrong but now I have the free version of AVG Zen, whereas before I had a paid for AVG Internet Security 2016. I guess I need to download the removal tool again, uninstall the AVG Zen…could you give me a link to download AVG Internet Security 2016? Thanks.
Arie,
Pleased to see that you appear to be sorted now. Thanks for returning to the Community & posting, we appreciate your efforts and patience. Without your support, it would not have been possible, thank you. Please, feel free to let us know if you require any further assistance.
Anthony,
We apologize for the confusion, we suggest you to run the remover tool again using this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe. After reboot, please check if a folder with name AVG Remover is created under C: and remove it.
Click this link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe to install your AVG Internet Security paid version. Run the downloaded file to start the installation process.
Follow the instructions on your screen. When prompted, enter your AVG license number. The license number is sent automatically to your e-mail once purchased. Complete the installation and restart your computer. Please, feel free to let us know if you require any further assistance. Thank you.
Arie,
We appreciate your efforts in trying to fix the issue, this may be due to missing/ corrupted files at the time of update. We can resolve this issue by performing a re-installation of your AVG Antivirus free program.
Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now click this link http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe to download your AVG AntiVirus FREE version, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation and restart your computer, initiate the scan and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.
Thanks Ranjani, that all seems to have worked okay. Best - Tony
Hello Arie,
We are happy to know that the issue is resolved. We appreciate your time and co-operation. Feel free to contact us for further query regarding AVG.
Thank you
I seem to have exactly the same problem. I will follw the advice you have given Arie, and download the removal tool, then reinstal.
Tony Hennessy
Arie,
We regret for the inconvenience caused to you. Could you please provide us the exact name of the program you have installed and its version? Please provide us the screenshot http://avgclick.me/getscreenshot of the scan progress so that we could check and assist you better. Thank you.
Arie, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru