Scan erased photos?

Hello Amanda,
We regret the inconvenience caused. 
We would like to clarify that AVG programs does not delete any files without customer's permission.
Could you please confirm which program you used to run the scan?
Thank you and keep us updated.

The first time I did a manual scan it erased photos in my file! Now I can not even add photos to the file via camera to file or by using a card reader. Is AVG blocking them?

Hello Amanda,
We regret the inconvenience caused. 
We would like to clarify that AVG programs does not delete any files without customer's permission.
Could you please confirm which program you used to run the scan?
Thank you and keep us updated.