Scan for rootkits stops

AVG Protection
3

Bob,

We see that the case has been escalated to Tier 3 technicians with High Priority. Our developers will analyze the logs and provide resolution as soon as possible. Your patience is much appreciated.

1

Three weeks ago I reported to AVG that the anti virus scan stops at 30% when scanning for rootkits. It runs but nothing happens where usually within a couple of minutes the result is visible. AVG ran boot scans and deep scans and says it is still analyzing the results but no reaction. Does anyone had this problem ?

2

Bob,

We see that the case has been escalated to Tier 3 technicians with High Priority. Our developers will analyze the logs and provide resolution as soon as possible. Your patience is much appreciated.