Scan from printer to computer, AVG will not allow

AVG Performance
8

Thanks.  I have read the article suggested but I really don't understand.  I am a senior and do not know computers, etc just want them to work as they have been.  When I can, I will have my friend who assists me at times remove the AVG Protection I have and install something that may work better so I can scan from my printer, and save it on my computer as I was able to do before.  Thank you for your answers but I need a solution.

7

Hello Claire,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We'll certainly check and help you to resolve it.
Please follow the below steps and let us know the status.

  • Open the AVG Internet Security > Click on the Hacker attacks tile > Firewall options > Network profiles > make sure your wireless printer is selected as a private connection.
  • On the Network profiles, select the policies on the right > Enable the "Internet sharing mode" > Select "System rules" > Enable all the system rules
If you have AVG Secure VPN installed on your PC, make sure the below option has been enabled in it.
1) Open your AVG Secure VPN.
2) Click on the Menu > Settings.
3) Make sure to tick the "Enable local device access when using VPN".

If you still face the same issue or need more assistance, please let us know & reply to this post, so that we will help you with additional support.
Keep us posted.
Thank you for your understanding.

1

For years, I have been able to scan from my Brother Printer using there Utilities to my HP computer…  About two months ago for some reason, I can scan but I am unable to save the scanned document to my computer or print.  I have tried this from the printer direct and thru the computer program.  If I turn off the AVG virus, I can scan, save and print but this is a real  pain and a waster of time.  I have no idea why this happened and have tried to figure out a fix without any luck.  How can I fix this problem as I really don't want to have to discontinue my AVG virus protection, but can't continue having to work around it.

4

Thank you for your quick reply.  I only have the Basic Protection so do not have the Hacker attack file protection access and have never had it so can’t change as you requested.  Can you suggest something else. 

2

Hello Claire,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We'll certainly check and help you to resolve it.
Please follow the below steps and let us know the status.

  • Open the AVG Internet Security > Click on the Hacker attacks tile > Firewall options > Network profiles > make sure your wireless printer is selected as a private connection.
  • On the Network profiles, select the policies on the right > Enable the "Internet sharing mode" > Select "System rules" > Enable all the system rules
If you have AVG Secure VPN installed on your PC, make sure the below option has been enabled in it.
1) Open your AVG Secure VPN.
2) Click on the Menu > Settings.
3) Make sure to tick the "Enable local device access when using VPN".

If you still face the same issue or need more assistance, please let us know & reply to this post, so that we will help you with additional support.
Keep us posted.
Thank you for your understanding.

3

Thank you for writing back to us, Claire.

As you are only using AVG Anti-virus free, we need to check which component in AVG block the printer process. 

Please follow the steps in this article (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) to identify the AVG component that is causing the issue & let us know.

6

Hello Claire, 

We can really understand your concern. We will help you to resolve it. Let us try to reinstall AVG Anti-virus once and check whether printer is working fine. 

Refer the below article to reinstall AVG Anti-virus program :

Uninstalling AVG Anti-virus using AVG Clear tool. (https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover)
Installing AVG Internet Security (https://support.avg.com/SupportArticleView?urlname=Install-AVG-Internet-Security)

Please try the above steps and let us know if its help you. Also, please confirm whether you are using free version of AVG Anti-virus or paid version. Keep us updated. Thank you.

5

Thanks.  I have read the article suggested but I really don't understand.  I am a senior and do not know computers, etc just want them to work as they have been.  When I can, I will have my friend who assists me at times remove the AVG Protection I have and install something that may work better so I can scan from my printer, and save it on my computer as I was able to do before.  Thank you for your answers but I need a solution.