Scan keeps stalling at 0%-2%

Hello James,

We sincerely apologize for the inconvenience caused.
The reason for this AVG scan issue is actually due to one of windows update.
We have checked your escalated case 04156529 to our senior technical team.
One of our senior team agent has fixed your issue on 27th December 2016.
For some of the customers the issue easily gets fixed on one of the attempt in removing the traces using the AVG remover tool whereas in rare scenarios it takes up to our senior technical team.
If you still have the issue please do let us know so that we can help you to resolve it.

Thanks for getting back, Balasubramanian

The time spent by the senior tech was very much appreciated but by the next night the problem had returned.

I'll include a couple of screenshots from earlier tonight (just went to do so and would need to open PS to downsize them which I'm not doing as it's new years eve and I'm about to go out, I'll do it tomorrow if I get the chance) to show that it's simultaneously stating scan in process and scan finished, it's been like this for 72 hours now

When I run a scan it keeps hanging at between 0% and 2%.

In the last two weeks or so I've had AVG techs look into it three or four times now including an escalation when the tech couldn't get the program to reinstall so passed it up the ladder to a senior tech who spent ninety minutes getting it to work again. This was Tuesday, by Wednesday night the scan had hung again and now it's Saturday night and it's still scanning at, let me check, oh now says it's still scanning but when I click through it says scan finished but I can't start a new scan because it still says it's scanning on the button I need to press to start a new scan.

I've had to do nine remove/reinstalls over the last few weeks/months and seem to be constantly having to contact you for help then fill out a form saying I'm happy only for it to break again the following day. Is there anyone who knows what's causing this or can repair it properly?

                                                                                 thanks

                                                                                             James

Hello James,

We sincerely apologize for the inconvenience caused.
The reason for this AVG scan issue is actually due to one of windows update.
We have checked your escalated case 04156529 to our senior technical team.
One of our senior team agent has fixed your issue on 27th December 2016.
For some of the customers the issue easily gets fixed on one of the attempt in removing the traces using the AVG remover tool whereas in rare scenarios it takes up to our senior technical team.
If you still have the issue please do let us know so that we can help you to resolve it.

Thanks for getting back, Balasubramanian

The time spent by the senior tech was very much appreciated but by the next night the problem had returned.

I'll include a couple of screenshots from earlier tonight (just went to do so and would need to open PS to downsize them which I'm not doing as it's new years eve and I'm about to go out, I'll do it tomorrow if I get the chance) to show that it's simultaneously stating scan in process and scan finished, it's been like this for 72 hours now

James,
We apologize to hear that your issue has occurred again. Please contcat our technical support team as earlier to get help from one of our expert technicians and resolve the issue.