Hello Ernest,
This isn't the expected behavior and apologize for the inconvenience caused.
Perform a repair of AVG Internet Security as mentioned in this article and check the status with the virus scan.
Keep us posted.
I have uninstalled and reinstalled the program and this time it is stuck on scanning sensitive documents at 92%. The computer was rebooted as the instructions requested.
AVG virus scan is stalled at 93% of scanning at sensitive documents. Over a week now. How can I fix?
You should have then initiated the scan from AVG password protection which would have informed about the two breached accounts.
We request you to perform the scan using AVG password protection at regular intervals and see whether it gets stuck at a particular percentage.
If yes, provide the screenshot of that window here which will helps to provide a clarification on this matter.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you for updating the status, Ernest.
It seems that you are referring to the AVG password protection scan which actually scans for the passwords that you have stored on the Google Chrome or Mozilla Firefox browser.
Initially, we thought that the scan is for virus which you actually tried from AVG Internet Security program.
There is no separate installation process involved for this product as it will get activated as soon as you activate AVG Internet Security on your computer.
I have uninstalled and reinstalled the program and this time it is stuck on scanning sensitive documents at 92%. The computer was rebooted as the instructions requested.
Upon checking the article, we see that you've repaired AVG program.
Let us perform a clean installation. To do so, refer these articles to uninstall & reinstall AVG Internet Security.
To activate : Open AVG - My AVG - My subscriptions - Enter activation code (code has been sent to you via email as it isn't recommended to share product details over this public post).