Hello Jack,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are facing issues with printer is not scanning. We apologies for the inconvenience caused. We'll certainly check and help you out.
Could you please let us know how long you are facing this issue?
We would request you to disable AVG firewall and check with the issue.
Please refer this article to disable firewall: https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-enhanced-firewall&q=tuen+off+AVG+firewall&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-enhanced-firewall&q=tuen+off+AVG+firewall&supportType=home)
Have you turned ON VPN while connecting to printer?
Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
Just ordered software and it downloaded. Now my Cannon IR-ADV C3325 is not scanning and is giving me a TX Report "TX image set not to display". I'm assuming the download screwed with my driver. Any ideas…
Hello Jack,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are facing issues with printer is not scanning. We apologies for the inconvenience caused. We'll certainly check and help you out.
Could you please let us know how long you are facing this issue?
We would request you to disable AVG firewall and check with the issue.
Please refer this article to disable firewall: https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-enhanced-firewall&q=tuen+off+AVG+firewall&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-enhanced-firewall&q=tuen+off+AVG+firewall&supportType=home)
Have you turned ON VPN while connecting to printer?
Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.