Scan of computer with AVG internet security

Hello Frank,
Let we firts appreciate your valuable efforts.Since we had tried basic trouble shooting steps to resolve the issue, unfortunately issue is still persist. No need  to worry, we have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.

Start scan, it goes to1% and stops. Ran Tune-up and rebooted, no change. Repaired AVG twice, Got two different error messages. Both times it showed no Active components.
Now what???

Hello Frank,
Let we firts appreciate your valuable efforts.Since we had tried basic trouble shooting steps to resolve the issue, unfortunately issue is still persist. No need  to worry, we have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.

Frank, AVG email repeated (https://support.avg.com/answers?id=906b0000000DX8xAAG).
AVG Guru