Hi Jim,
We are here to help.
We request you to reinstall the program and check for the issue again.
Refer this article for installation https://support.avg.com/SupportArticleView?urlname=Install-AVG-TuneUp
Keep us posted.
Actually, I have already uninstalled and re-installed. It is still doing the same thing.
Veeramani,
Yes; that is what I was saying in my initial posted inquiry. Please read that before replying. Repeating my words back at me does not help in resolving the issue. Thank you.
AVG TuneUp is a paid product that requires a subscription to use.
If you installed AVG TuneUp but you have not purchased or activated a subscription, the application runs in scan-only mode and cannot clean anything.
On checking your account, I can only see that you have AVG Internet Security.
You can reach our AVG billing team via live chat or call support if you would like to purchase.
https://support.avg.com/support_sales?l=en
Thanks in advance.
Hello Jim,
If the paid subscription of AVG Tuneup is not getting activated, you will see scan only mode in AVG Tuneup program.
Refer the following steps to activate AVG Tuneup program :
Open AVG Tuneup - Click on MyAVG at the top right corner - Click on MySubscription - Click on Enter valid activation code - Enter the AVG Tuneup activation code.
Note : You can see activation code of AVG Tuneup under AVG Myaccount which you used for purchase.
Please try the above steps and let us know if it helps.
Veeramani,
Yes; that is what I was saying in my initial posted inquiry. Please read that before replying. Repeating my words back at me does not help in resolving the issue. Thank you.
You are incorrect in your information. I also have purchased a subscription to AVG PC Tune-Up…as I said in my initial posting on this thread. Please just tell me how to get out of "scan-only mode" so that I can fully use my paid subscription.
We are here to help.
We request you to reinstall the program and check for the issue again.
Refer this article for installation https://support.avg.com/SupportArticleView?urlname=Install-AVG-TuneUp
Keep us posted.