Scan remains at 5%

AVG Performance
3

Hello Jan,

I sincerely apologize for the inconvenience caused.
Since you have already tried the reinstallation, I request you to get our additional support help on this matter.
I have sent the email instructions to get the additional support.
If the email is not present in the inbox, do check it on spam and junk folders once.

1

Good day

Since the update I am experiencing problems with AVG. 

Firstly my CPU ran in excess of 90%. Upon advice from AVG I unchecked the Self Protection Unit, which resolved the CPU issue, but I am not sure whether I am fully protected, as I lost ALL my emails in my Outlook inbox. It may be coincidence, but for several years there was no problem.

Now, when I try to attempt a scan, it doesn't scan past 5%. The same files are scanned over and over again.

I removed AVG with the AVG removal tool, after which I installed it again, but it still stays fixed at 5%.

Is there anything that can be done?

Thank you

2

Hello Jan,

I sincerely apologize for the inconvenience caused.
Since you have already tried the reinstallation, I request you to get our additional support help on this matter.
I have sent the email instructions to get the additional support.
If the email is not present in the inbox, do check it on spam and junk folders once.