Scan stops at rootkits

AVG Protection
9

I reinstalled AVG and it works - more or less. I did not try to scan with all the boxes (except tracking cookies) checked. That was where AVG Free went wrong. Should I try again or should I leave well enough alone?

Rob

8

Hello Robert,
We regret the inconvenience caused. Let we first appreciate your valuable efforts which you have taken to fix it. Could you please send the screenshot of your error messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot  to send the screen shot. Thank you.

1

To start with, I had in AVG Free the problem that at certain moments the ZEN-application just did not stop updating, the whole day long… I removed the old AVG Free just as described. and reinstalled AVG Free. ZEN is not updating anymore, but in my security scan of the computer it stops at about 51% - at rootkits. I reinstalled AVG Free again, but it still stops at rootkits, a different one this time. I have a screenshot, but don't know how to post is.

5

Hello Robert,
Thank you for the information. We regret for the inconvenience caused. since you have mentioned that you are currently experiencing issue with AVG Scanning, we would request you to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
If the issue persist please let us know, we are here to help you.
Thank you.

3

Edit: I now realise one can't see his posts that are not reviewed. Sorry!

7

Hello Robert,
We regret the inconvenience caused. Let we first appreciate your valuable efforts which you have taken to fix it. Could you please send the screenshot of your error messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot  to send the screen shot. Thank you.

6

I created a screenshot allright, butdidn't know how to send it. Now I do… Screenshot of stopped scan

4

I reinstalled AVG and it works - more or less. I did not try to scan with all the boxes (except tracking cookies) checked. That was where AVG Free went wrong. Should I try again or should I leave well enough alone?

Rob

2

Robert, we are glad to know that the scan is working! Hoepfully, the complete system scan should work fine! You can try it at your own convenient time. If you face any issues, feel free to reach us. Thank you. Komal Sathish, AVG Customer Care.