Hello Christopher,
We are sorry to know that the scan stopped working. This issue is caused due to an recent conflict with Windows Update. This issue will get permanently fixed with next Windows update. Temporarily, to fix this issue, we suggest you to uninstall and reinstall the Visual c++ redistributable file from your computer. Please click on this link to download and install this file https://www.microsoft.com/en-us/download/details.aspx?id=30679 . Feel free to contact us for further query regarding AVG.
Thank you
AVG Ultimate has been doing a whole computer virus scan for 3 days now and is stuck at 1%. This is slowing down my computer also. It won't stop when I press Pause or Stop and automatically resumes when I turn the computer On and Shutdown and also if I do a restart. It is stopped at Objects scanned 291 scanning Rootkits. This morning I started and anti rootkits scan and it's the same, only having stopped at 3% Objects scanned 315. AVG Support said they had 2 ahead in the queue for chat on line then dumped me, then when I tried again asked for a phone number. I don't have one. HELP please.
Hello Christopher,
We are sorry to know that the scan stopped working. This issue is caused due to an recent conflict with Windows Update. This issue will get permanently fixed with next Windows update. Temporarily, to fix this issue, we suggest you to uninstall and reinstall the Visual c++ redistributable file from your computer. Please click on this link to download and install this file https://www.microsoft.com/en-us/download/details.aspx?id=30679 . Feel free to contact us for further query regarding AVG.
Thank you