Azharudeen completed diagnostics and it was uploaded to AVG on 14 May. I sent a further email t Azharudeen on 21st asking for updates.
Please note that AVG cuts out without warning and it's only when I think to click on it to check that I frequently get the Oops this is Enbarrasing message ... that means that I am intermittendly and without warning without secure virus protection.
I think at this stage and if I there is no word of a solution, it would be safer to cancel my subscription and find a program that works, Please advise.
I understand this must be upsetting and I apolgoize for the inconvenience. Your computer will be protected by AVG so need not worry about that. Your logs has been sent to our senior team. They will analyze the root cause of the issue and get back to you via email.
Your patience is much appreciated.
This shouldn't happen with AVG.
Let us work together to fix the issue.
Try repair of AVG Internet Security as mentioned (here) and if the issue persists, provide the (screenshot) of error message appeared during scan.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Mention the version of AVG Internet Security by clicking on "Menu-->About".
I see that you have connected with our AVG remote technician and he is removing AVG Internet Security unlimited product from your PC. He will reinstall AVG product and resolve the issue for you. I appreciate your patience in this matter.
This shouldn't happen with AVG.
Let us work together to fix the issue.
Try repair of AVG Internet Security as mentioned (here) and if the issue persists, provide the (screenshot) of error message appeared during scan.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Mention the version of AVG Internet Security by clicking on "Menu-->About".
Fiona,
I apologize for the delay in getting a response from senior team. I see that the case has been escalated to Level 3 senior team and they are working on it. They will get back to you via email once they find a resolution for your issue. I appreciate your patience and understanding in this matter.
Fiona,
We don't have option to receive the file via Dropbox. Hence please upload that file to our FTP server as per the steps mentioned here . If you face any issue in uploading the file, then you can reach our senior remote support team using the email that was sent to you previously.
Your case is being investigated by senior team and they are checking for possibilities to fix the issue.
Keep checking your email to know its status. Your patience is much appreciated.
In the meantime, please try (repair) of AVG Internet Security and check whether the issue with UI "embarrassing" message is getting resolved.
Azharudeen completed diagnostics and it was uploaded to AVG on 14 May. I sent a further email t Azharudeen on 21st asking for updates.
Please note that AVG cuts out without warning and it's only when I think to click on it to check that I frequently get the Oops this is Enbarrasing message ... that means that I am intermittendly and without warning without secure virus protection.
I think at this stage and if I there is no word of a solution, it would be safer to cancel my subscription and find a program that works, Please advise.