Scan whole computer versus Scheduled scan - now both stuck

AVG Protection
5

Hello Mick. I do understand your concern. I request you to repair the AVG product. To repair please follow below steps:

1. Open the http://www.avg.com/downloads
2.Scroll down to your product, and then click Trial Version, Paid version or Free Version to download the installation file.
3.Run the downloaded file, and then click Repair.
4.Click Next to start the repair process. This can take a few minutes and may close your browser windows.
5.When finished, a restart prompt will be shown. click Restart now (recommended) to restart your computer. Thank you.

1

Hi
I often run my scans manually since they take over an hour to complete, and so much of my laptop's resources. Unfortunately, if I pause the scan now, and forget to start it going again, the scheduled one tries to start. They both get stuck. The system advises me that the scan is running, but when I click on the scan, there's nothing happening. Do I need to uninstall and re-install, or restart, or wait?
I guess the simple answer is not to have scheduled scans, then there'll be no conflicting scanning going on.
Thanks!
Mick

2

Hello Mick,
Its nice to hear from you. Thank you.

3

Hello Mick. I do understand your concern. I request you to repair the AVG product. To repair please follow below steps:

1. Open the http://www.avg.com/downloads
2.Scroll down to your product, and then click Trial Version, Paid version or Free Version to download the installation file.
3.Run the downloaded file, and then click Repair.
4.Click Next to start the repair process. This can take a few minutes and may close your browser windows.
5.When finished, a restart prompt will be shown. click Restart now (recommended) to restart your computer. Thank you.

4

Thanks Rajendra!

That worked a treat. All good again now!

Best
Mick