Scan will not start

Hello Donna.
I apologize for the inconvenience caused. Could you please let me know the name of the AVG product you have installed in your pc? so that we are glad to help you with it. Please feel free to contact us back for any further assistance. Thank you.

When I click on Scan my computer nothing happens

Hello Donna.
I apologize for the inconvenience caused. Could you please let me know the name of the AVG product you have installed in your pc? so that we are glad to help you with it. Please feel free to contact us back for any further assistance. Thank you.