Scanned in safe mode. No infections quarantined

AVG Protection
6

Hello Keith,
We regret to hear about the inconvenience caused. Could you provide us with the details of the infections that were found or a screenshot ( http://avgclick.me/getscreenshot ) of the findings page to understand your issue better and assist you further? Thank you.

7

Keith, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

8

Thank you!

When I update the virus database, should I run the scan in normal or safe mode?

1

Hello!

 

I just did a full computer scan in safe mode. After it finished, I was shocked to see I had over 300 infections. Still, it showed 0 files were healed. 

 

Any help would be much appreciated.

I have a Windows 10, 64 bit comp.

3

Hello Keith,
You can run the scan in normal mode itself and check if any infection is being detected.
Thank you.

4

Hello Keith,
We regret to hear about the inconvenience caused. Could you provide us with the details of the infections that were found or a screenshot ( http://avgclick.me/getscreenshot ) of the findings page to understand your issue better and assist you further? Thank you.

5

Thank you!

When I update the virus database, should I run the scan in normal or safe mode?

2

Hello Keith,
Thank you for providing the screenshot. The files that were detected as threat seems to be windows file. This can be a false detection. We suggest you to update the AVG program and then run the scan and check if any threats are detected.
Thank you.