Hi Shawntel,
Let me help you to resolve this for you.
When you Check hard disk for errors and select Thorough analysis, your computer restarts and the disk check runs during startup. In rare cases, the disk check stops mid-progress and may appear unresponsive, typically at around 27%. If this happens, we recommend following the steps below:
- Allow up to 2 hours for the disk check to complete.
- If the disk check remains unresponsive after this time, restart your PC.
- During reboot, you see a prompt to skip the disk check. This prompt appears for 1 second only, so we recommend pressing the SPACE key repeatedly during reboot to skip analysis.
- Download the CheckDisk mod tool. This ensures that AVG PC TuneUp does not attempt to continue the disk check next time you start up your PC.
- Run the downloaded tool, then click Continue.
- The Work done dialog appears.
- Disk check during startup is now disabled.
Keep us informed here to get further assistance. Thank you.
I just purchased AVG to scan and repair my PC. After the installation and starting, it said that my PC is 2% tuned up so I clicked on fix problem and select scan and repair drive. It asked me to restart so I did. And I've been stuck at the start-up screen showing “scanning and repairing drive (c:): 18% complete for 4 hours. Is this normal?
Hi Shawntel,
Let me help you to resolve this for you.
When you Check hard disk for errors and select Thorough analysis, your computer restarts and the disk check runs during startup. In rare cases, the disk check stops mid-progress and may appear unresponsive, typically at around 27%. If this happens, we recommend following the steps below:
- Allow up to 2 hours for the disk check to complete.
- If the disk check remains unresponsive after this time, restart your PC.
- During reboot, you see a prompt to skip the disk check. This prompt appears for 1 second only, so we recommend pressing the SPACE key repeatedly during reboot to skip analysis.
- Download the CheckDisk mod tool. This ensures that AVG PC TuneUp does not attempt to continue the disk check next time you start up your PC.
- Run the downloaded tool, then click Continue.
- The Work done dialog appears.
- Disk check during startup is now disabled.
Keep us informed here to get further assistance. Thank you.