Scanning of e-mails on Thunderbird

AVG Protection
8

I responded to Balasubramanian and also sent on the results of the AVG "Sysinfo" tool scan of my PC, which hopefully will lead to a response after AVG have analysed the results.

7

Hello Mike,

I am sorry to hear this.
Please be informed that if you untick the option “Scan inbound mail (POP3, IMAP4)” under email protection settings then the scan of the emails will not take place even if SSL scanning is enabled.
It is necessary for us to analyze the log files of AVG and hence I have sent the email instructions to collect and send the log files.
If the email is not found in the inbox, do check in spam and junk folders once.

1

Hi there

I have just changed my e-mail client from Windows Live Mail to Thunderbird. I have AVG Free version (v17.4.3104) installed.

I found that I could send e-mails but could not receive e-mails at all, despite trying all variations of account settings within Thunderbird.

I found though that by un-ticking the “Scan inbound mail (POP3, IMAP4)” tab under AVG's "Main Settings" my e-mails were then received into my Inbox in Thunderbird.

Under “SSL Scanning” the “Scan SSL connections” option however remains ticked.

  • Does this mean that my incoming e-mails will still be scanned by AVG or not?
 
  • Or does the "Scan SSL Connections" option only work if the "Scan inbound mail (POP3, IMAP4)” tab is also ticked? 

Many thanks if someone could clarify.

Mike 

P.S. If the answer is that "Scan inbound mail (POP3, IMAP4)” tab IS also ticked, can anyone please advise what else I need to do in order to receive e-mails within Thunderbird? 


6

I responded to Balasubramanian and also sent on the results of the AVG "Sysinfo" tool scan of my PC, which hopefully will lead to a response after AVG have analysed the results.

5

I have the same problem as you.
I also have Thunderbird and I switched of the e-mail scann too, but
it still seems scanning.

Hopefully we get an answer fast.

4

Mike,
Thank you for responding with required logs. We have escalated your issue to concerned department and you will be notified via email as soon as possible.
We appreciate your patience in this matter.
Thank you!

2

Hello Mike,

I am sorry to hear this.
Please be informed that if you untick the option “Scan inbound mail (POP3, IMAP4)” under email protection settings then the scan of the emails will not take place even if SSL scanning is enabled.
It is necessary for us to analyze the log files of AVG and hence I have sent the email instructions to collect and send the log files.
If the email is not found in the inbox, do check in spam and junk folders once.

3

Hello Leon,
I am sorry to hear this. I have sent an email to collect diagnostic information regarding the issue. Please follow the email instruction and reply with required data. Our senior team will check the logs and get back to you with a resolution as soon as possible.
Thank you.