Scanning problem

Hello Colin,

I apologize for the inconvenience you experienced in this case. Have you received any error message while the scan ends?  And may I know in which AVG product you are facing ths issue?

Feel free to contact us if you have any issues further. Thanks you.

I have just purchased a refurbished machine running Windows 7. After installing AVG Pro and Tune up, I have tried to scan my C drive several times (once even overnight) but it always stops when it tries to scan Registry\HKLM. When I press STOP it takes 30 mins to stop.
Any ideas?
Is that it? Most helpful - NOT

Hello Colin.

I apologize for the inconvenience caused to you.

There may be any issue with your program or small corruption in your program files. However, I request you to follow the instructions,
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually(1/2).

After uninstalling the program please use the link to reinstall it in your pc: http://avgread.me/1FKGRZI.

Please feel free to contact us if you are facing any  issue.

Thank you.