Scanning stuck at 60% at advanced threat

Hi Pascal,

We apologize for the inconvenience.
Did you try to repair AVG Internet Security?
If not, please refer this article : https://bit.ly/2QdOjtG
If the issue still exist, please try to uninstall AVG and then reinstall it.
Thank you.

Hi Pascal,

We're glad to look into this & help you.
Please let us know the operating system of the device in which you're experiencing this issue. 
Meanwhile, please restart your device once & check if it helps.

"Browser threats" and "Viruses & other malware" scanned OK, but it's stuck "advanced threats" at 60%. Trying to "stop scan" makes the app crash. Starting it back gets it to start scan over but hangs at 60% again

Hi Pascal,

We're glad to look into this & help you.
Please let us know the operating system of the device in which you're experiencing this issue. 
Meanwhile, please restart your device once & check if it helps.

Hi Sreenu, I came home from work today and it had finished running. Not sure why it decided to start running all of a sudden… maybe it needed a couple of days to complete? However I do have another question now. In my AVG Internet security window it says that I am fully protected but at the bottom of the screen it says "You're not as private as you think"", and when I click "resolve" it takes me to a screen to get a protection plan, even though I already paid for a plan. Why does it not resolve the issues?


thanks

Hi Pascal,

We apologize for the inconvenience.
Did you try to repair AVG Internet Security?
If not, please refer this article : https://bit.ly/2QdOjtG
If the issue still exist, please try to uninstall AVG and then reinstall it.
Thank you.

Hi Dinesh, thanks for helping. I bought my computer in December so it is pretty new, and I am running Windows 10. I re-started. I re-ran the scans and again it runs smoothly until it reaches the "advanced threats", at which point it stalls. I should also note that when it scans the brower and viruses, I can see the progress % going up, but for the "advanced threats", it just starts at 60% and doesn't move (although the first time it ran it did start at 0% and went up to 60%)