Scans are not finding cause of Fake Comcast Popup

Hi Suzanne,

We're glad to look into this & help you.
As we're uncertain about the exact pop up to which you refer, would you be so kind to share us the screenshot of it for better clarity?

I have done two scans, but I am not finding the cause of the dreaded Comcast popup virus. Any thoughts?

Hi Suzanne,

We're glad to look into this & help you.
As we're uncertain about the exact pop up to which you refer, would you be so kind to share us the screenshot of it for better clarity?