Mark, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
There are times when I attempt to perform a scan on my Android, the virus definition keeps on updating endlessly, and the scan locks up at 2% completion. What is going on?
Mark, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
Mark, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hi Mark,
We are sorry to know that the AVG scan is not working in your android device. Let us try some troubleshooting steps and check.
Please click on settings in your android device and choose apps->AVG Antivirus. Then, scroll down and click on clear data, clear cache. Please restart once and check if it works.
If issue persists, please uninstall AVG and reinstall it in your android device. If you still face the same issue, please contact our mobile experts using this link: http://support.avg.com/SupportArticleView?urlname=How-to-contact-support-through-the-Mobile-Contact-Form
Thank you.
Hello Mark,
I can see that you have also posted an another post regarding the AVG Cleaner partially tuned in AVG Zen interface issue. We request you to try reactivating AVG Zen in your laptop and check if it works. http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate
If issue persists, please share a screenshot with us ( http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot ) so that we can analyze it and help you accordingly.
Thank you.