So, just got an update, ran a scan manually and it was great. Set up a schedule scan for today, and yep, still does not work. It starts and run to 25% and stops there for over an hour.
So your product breaks, you havent really fixed it, and your solution is for me to give you access to my computer over the internet? I hope you can understand my hesitation. I didnt have problmes with the prgram for years, something went wrong, and I have uninstalled and repaired the progem 3 times now as you have suggested, what is it that your techs hope to do?
Andrew, I completely understand your hesitation and reluctance in giving remote access. It should be a conflict issue. We need to analyze the exact issue by collecting the log files.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click the link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
So I tried to do this "Repair" option (second time since I started posting about the schedule scan problem) and it still does not work. Going on over a month of this feature not working.
Hi Andrew,
I am sorry to hear about the inconvenience caused to you. I would request you to try repairing AVG to fix the issue.
To repair your AVG please follow these instructions:
Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Protection in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.
So your product breaks, you havent really fixed it, and your solution is for me to give you access to my computer over the internet? I hope you can understand my hesitation. I didnt have problmes with the prgram for years, something went wrong, and I have uninstalled and repaired the progem 3 times now as you have suggested, what is it that your techs hope to do?
Hi Andrew,
I am sorry to hear about the inconvenience caused to you. I would request you to try repairing AVG to fix the issue.
To repair your AVG please follow these instructions:
Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Protection in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.
Andrew,
Thanks for trying it. I have sent you an email with the instructions to get connected with our technical support team. Please follow those instructions to get in touch with them to resolve your issue.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 04904661 by copying and pasting it from this email
Click send output
Reply to the email and let us know that the data has been successfully sent. Please do not modify the email subject
As soon as we receive the data, we will analyze the files and provide you with further information.