The repair installation did not solve the issue.
Followed the steps above. Still no joy.
I had tech support take control of my PC and they fixed the issue. However, it only lasted for a couple of days. AVG is once again not scanning when scheduled nor shutting down the PC.
On the 24th of October I sent you an output report. To date, I have not received a reply. How long should this take?
Hello Doug,
We are sorry for the inconvenience caused.
We request you to perform repair installation of AVG once and then check whether the issue persists.
To perform repair, please follow the instructions mentioned in this link: http://avgread.me/1BVxDSY .
Thank you.
I have a scheduled scan set for 11 PM every day with an automatic computer shutdown when down. It has performed this as expected until about five days ago. Now it doesn't shut down the PC and it does the scan at a random time during the day. I can not figure out why, as all the setting are the same. Maybe something to do with the latest Windows 10 update?
Doug,
We do understand how difficult this is for you. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you!
Doug,
We certainly understand your concern. We have sent you an email instruction to collect the log files required for escalation so that our next level of support will check with this and help you better. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you!
Hello Doug,
We are sorry for the inconvenience caused.
We request you to perform repair installation of AVG once and then check whether the issue persists.
To perform repair, please follow the instructions mentioned in this link: http://avgread.me/1BVxDSY .
Thank you.
The repair installation did not solve the issue.
Doug,
We appreciate your efforts in trying to fix the issue, we are sorry for the inconvenience. In this case, we would suggest you to perform a re-installation of your AVG Antivirus program. Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool which clears all the traces of AVG, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now, go to this link http://files-download.avg.com/inst/mp/AVG_Antivirus_745.exe and download your AVG Antivirus. Once the installation gets completed, restart your device. Let us know if you face any difficulties. Thank you.
On the 24th of October I sent you an output report. To date, I have not received a reply. How long should this take?
I had tech support take control of my PC and they fixed the issue. However, it only lasted for a couple of days. AVG is once again not scanning when scheduled nor shutting down the PC.