Thank you for being patient, David.
Your feedback is under review by our developers team but we could not confirm the exact time frame.
Hello David,
This isn't the experience we want you to have and I apologize for the inconvenience caused.
In the latest release, you can collect the report for the scheduled scan. AVG User Interface shows only Last scan status only if you press "Scan Computer" floating button and not for Scheduled Scans or any other scans.
To generate a scan report please follow the below steps,(for example: Deep virus scan is considered.)
- Open AVG
- Open Scan setting (symbol of gear, bottom of the window)
- Open Deep Virus Scan setting (symbol of gear, Deep Virus Scan tile)
- Click on "Report file"
- Check "Generate report", fill "Filename" (e.g. AVGScanReport), and check all reported items (Infected items, Hard errors, Soft errors, OK Items, Skipped items)
- Click on "OK" and "OK"
To view the scan report, please follow the path " C:ProgramDataAvgAntivirus report".
I updated to 18.4.3056 last week (3 PC's), and today all 3 ran a schedule weekly scan that included rootkits and all HDD. I can tell they ran, because opening the dashboard before it finished said it was "scanning".
However, when completed, in the past there as a unique icon on the dashboard that displayed the scan results. And usually, all done and no threats found. With this version, that icon and result display is completely missing on all 3 machines.
1st question
Is there a reason for this change to no display of result, or doesn't AVG care about how users get results of a scan, even if there are no negative results?
In the settings/maintenance page, there's an item for deleting logs older than (default) 30 days, but days selectable. Nowhere does it say where the logs are stored, and a detailed prowl thru the various C;\ folders did not find any log files: some log folders, but they were empty.
2nd question
Where are the log files displayed, or aren't there any in the latest version?
Related info
For some years it's seemed like AVG really did not want users to see any scan result history. First, a history display of scans and results was removed. I found that irritating in the extreme because any adverse results were reported in the history by event, plus drive/path/filename affected and could be used (I did, several times) in screenshots when dealing with 'why'. Then that was gone, no reason stated. The only 'left over' was the end of scan result display. And now that's gone too.
Associated with this, the 'days since last scan' display on the dashboard that was usual in 2017 and updated after every schedule scan, is now (2018) only updated if the scan computer button is selected, for a brief and not as extensive a scan as any schedule item. I complained about this and was told in the chat room 'that's what this version does'.
It should be evident that I have a licensed copy of the program, but the only way I can talk to the community is if I select no to that question. What a crock!. But consistent, since a really good support site has decayed badly since I first used the program. And I try the community first since since I really can't afford the time to spend literally hours in the chat room for licensed products to get basic info, and there's no email provision for fault or support of any sort now (I mentioned decayed badly, didn't I?)
Errkk. thinking seriously of changing security when current license runs out
Hello David,
This isn't the experience we want you to have and I apologize for the inconvenience caused.
In the latest release, you can collect the report for the scheduled scan. AVG User Interface shows only Last scan status only if you press "Scan Computer" floating button and not for Scheduled Scans or any other scans.
To generate a scan report please follow the below steps,(for example: Deep virus scan is considered.)
- Open AVG
- Open Scan setting (symbol of gear, bottom of the window)
- Open Deep Virus Scan setting (symbol of gear, Deep Virus Scan tile)
- Click on "Report file"
- Check "Generate report", fill "Filename" (e.g. AVGScanReport), and check all reported items (Infected items, Hard errors, Soft errors, OK Items, Skipped items)
- Click on "OK" and "OK"
To view the scan report, please follow the path " C:ProgramDataAvgAntivirus report".
Hi,
All I can say is that you've missed my points - both of them - probably because there's nothing you can do about it except tell the developers at least one user is pissed off with their approach.
So, to summarize re q1 - I liked the auto report display of the scan results. I liked and used the scan history that prior versions had, when diagnosing andf fixing specirfic issues that scans reported. I was NOT happy when that feature was removed. you say I can generate a report - but why expend that effort? The version now replaced simply told me the scan was fine and no issues were found. Even more unhappy now that is gone too. Generating a report may be useful if an issue was detected - but I have no idea what the current program does in that instance, since the end-of-scan results aren't automatically displayed any more.
Re q2, I am aware that it takes a number of hours to respond to queries - the timezone differences if nothing else make that obvious. So an email report or written community search saves me a lot of time.Community searches are handy - so I'm surprised AVG only makes those available to non-users (those who haven't by their own admission by the website layout, bought the software). And an email problem or bug report can be more detailed in much less time than a chat session - if the site developers have kept up with browser movements and made sure chat sessions would actually work (example: Firefox spent months in 2017 beta testing a new multi-core version that ran twice as fast or more, and released it in Nov 2017. I updated. And in Mar 2018 5 months later I had cause to start a chat session using FF that failed. When I finally made contact, the 1st thing the agent said was - is my browser up to date? I pointedly referred him to the various version and test references. what a crock. Evidence that AVG development had actually dropped the ball on the 3rd most popular browser, and one more nail in a maybe I should "find new security suite:" thinking)
But AVG removed that ability to do email reporting years ago: it may be more convenient for the company, but it certainly isn't for the users.
So, why do I persist? there's a few months left on the license and part of me hopes you will - after much complaint by me and I hope others - get your act together and deliver a product thats useful and managable for the USERs - even if that can be an incovenience for the support team.
The sort of answers I'm getting are not encouraging . . . .
Hi,
All I can say is that you've missed my points - both of them - probably because there's nothing you can do about it except tell the developers at least one user is pissed off with their approach.
So, to summarize re q1 - I liked the auto report display of the scan results. I liked and used the scan history that prior versions had, when diagnosing andf fixing specirfic issues that scans reported. I was NOT happy when that feature was removed. you say I can generate a report - but why expend that effort? The version now replaced simply told me the scan was fine and no issues were found. Even more unhappy now that is gone too. Generating a report may be useful if an issue was detected - but I have no idea what the current program does in that instance, since the end-of-scan results aren't automatically displayed any more.
Re q2, I am aware that it takes a number of hours to respond to queries - the timezone differences if nothing else make that obvious. So an email report or written community search saves me a lot of time.Community searches are handy - so I'm surprised AVG only makes those available to non-users (those who haven't by their own admission by the website layout, bought the software). And an email problem or bug report can be more detailed in much less time than a chat session - if the site developers have kept up with browser movements and made sure chat sessions would actually work (example: Firefox spent months in 2017 beta testing a new multi-core version that ran twice as fast or more, and released it in Nov 2017. I updated. And in Mar 2018 5 months later I had cause to start a chat session using FF that failed. When I finally made contact, the 1st thing the agent said was - is my browser up to date? I pointedly referred him to the various version and test references. what a crock. Evidence that AVG development had actually dropped the ball on the 3rd most popular browser, and one more nail in a maybe I should "find new security suite:" thinking)
But AVG removed that ability to do email reporting years ago: it may be more convenient for the company, but it certainly isn't for the users.
So, why do I persist? there's a few months left on the license and part of me hopes you will - after much complaint by me and I hope others - get your act together and deliver a product thats useful and managable for the USERs - even if that can be an incovenience for the support team.
The sort of answers I'm getting are not encouraging . . . .
Thank you for being patient, David.
Your feedback is under review by our developers team but we could not confirm the exact time frame.
Hello David,
I understand your concern.
We will certainly forward your concerns and feedback to the developer team. They will analyse everything and make sure to improve the product in future updates.
Your patience is much appreciated.
Regarding the Community support, we do provide support for both free and Paid customers. But the Community support link can be find only when you select "No" for paid version since chat or voice technical team won't be supporting the free products. If you need any difficulties or assistance, please let me know I will help you to get connected with our remote team, free service.