I have an up-to-date subscription to AVG Internet Security. Some time back I noticed that the scheduled scans did not seem to be running on time. About five days ago I set up an automatic scan at 8:20 AM each day. I also set up the AVG generated report.
Out of five days so far the automatic scan has run on time twice and skipped three days. The computer is up at the the scheduled run times. I have a second computer with a similar setup that is also skipping scheduled scans.
Any idea of why this is occurring?
Here is the AVG Scan report for the last five days along with my comments:
AVG SCAN REPORTS FROM 10/15/17 THRU 10/20/17
LINES BEGINNING WITH !!! ARE USER NOTES.
!!! 10/15/17 SCAN LAUNCHED MANUALLY
* Started on: Sunday, October 15, 2017 10:01:05 AM
* VPS: 171015-0, 10/15/2017
Infected files: 0
Total files: 323948
Total folders: 49397
Total size: 239.0 GB
* Scan stopped: Sunday, October 15, 2017 10:39:26 AM
* Run-time was 38 minute(s), 21 second(s)
!!! 10/15/17 11:00 AM: DAILY SCAN AT 8:20 AM CREATED.
!!! 10/16/17 NO DAILY SCAN. COMPUTER WAS UP. WHY NOT?
!!! 10/17/17 SCAN STARTED AT 7:06 AM WHY?
* AVG Scan Report
* This file is generated automatically
Scan name: Computer Scan A
* Started on: Tuesday, October 17, 2017 7:06:34 AM
* VPS: 171017-0, 10/17/2017
Infected files: 0
Total files: 324767
Total folders: 49404
Total size: 239.5 GB
* Scan stopped: Tuesday, October 17, 2017 7:49:27 AM
* Run-time was 42 minute(s), 53 second(s)
!!! 10/17/17 DAILY SCAN STARTED ON TIME
* AVG Scan Report
* This file is generated automatically
Scan name: Computer Scan A
* Started on: Tuesday, October 17, 2017 8:20:00 AM
* VPS: 171017-0, 10/17/2017
Infected files: 0
Total files: 324778
Total folders: 49408
Total size: 239.5 GB
* Scan stopped: Tuesday, October 17, 2017 8:56:58 AM
* Run-time was 36 minute(s), 58 second(s)
!!! 10/18/17 DAILY SCAN STARTED ON TIME
* AVG Scan Report
* This file is generated automatically
Scan name: Computer Scan A
* Started on: Wednesday, October 18, 2017 8:20:01 AM
* VPS: 171018-0, 10/18/2017
Infected files: 0
Total files: 325216
Total folders: 49425
Total size: 237.4 GB
* Scan stopped: Wednesday, October 18, 2017 8:59:15 AM
* Run-time was 39 minute(s), 14 second(s)
!!! 10/19/17 NO DAILY SCAN. COMPUTER WAS UP. WHY NOT?
!!! 10/19/17 3:45 PM SCAN STARTED. WHY?
* AVG Scan Report
* This file is generated automatically
Scan name: Computer Scan A
* Started on: Thursday, October 19, 2017 3:45:33 PM
* VPS: 171019-2, 10/19/2017
*
!!! 10/20/17 NO DAILY SCAN. COMPUTER WAS UP. WHY NOT?
Hello Brian,
I understand how difficult this is for you. We are aware of this scheduled scan issue and have already escalated to the concerned team. They are working on a fix for the same. This issue will get resolved in the next product update of AVG. Your patience is much appreciated in this regards.
We understand your concern. This scheduled scan issue with AVG was already reported by our customers and we have escalated this to our senior team. Not to worry, once an update is released, it will be conveyed via our Community post.
Hello Brian,
I understand how difficult this is for you. We are aware of this scheduled scan issue and have already escalated to the concerned team. They are working on a fix for the same. This issue will get resolved in the next product update of AVG. Your patience is much appreciated in this regards.