Scheduled Scan not working


Hi Mike,

Thank you for your patience. The Error 42006 means, the file was marked as offline (i.e. the file should be a local copy of a network file). Offline files can be visible on disk, but they can be stored on a network share/tape/different medium and it'd take very long time to scan them. Anybody can set this flag usually, it's a backup/synchronization tool.

Hello Mike,
I'm sorry to hear that you're still experiencing issues with AVG schedule scan. I have sent you an email, please follow the email instruction to connect with us remotely again, we will check with your installed AVG program and we will help you to fix the AVG issues as soon as possible.
Best regards,
Alok.

Well it is still not working correctly.  It now says scan performed "a moment ago" every day and it is only suppose to scan 1x per week.  I looked in the scan history and it said the last scan took 7 days???
What?  7 days for a scan?  Really?

See below:* AVG Real-time Shield Scan Report
* This file is generated automatically

Started on: Wednesday, September 6, 2017 3:13:08 PM




* Shield stopped: Wednesday, September 13, 2017 5:38:28 PM
* Run-time was 7 day(s), 2 hour(s), 25 minute(s), 25 second(s)



* AVG Real-time Shield Scan Report
* This file is generated automatically

Started on: Thursday, September 14, 2017 1:40:00 PM

It seems to me that a number of people are experiencing this issue and all are being given the run around.  What's the story here?  Is there a fix or not?

It is now approaching 3 months.  Do you have an answer yet?

Scott

Scott,
Unfortunately, the bug was not fixed yet. It is indeed disappointing when you have to contact us multiple times about the same issue.

Thank you for the more information Mike,
The schedule scan issue is already fixed. In this case, I request you to connect with us via chat (http://avgclick.me/AVGtechnical), we will check with your installed AVG program and we will help you to fix the AVG Schedule scan issue.
Best regards,
Alok.

Scott,

Sorry to hear this, we request you to repair avgclick.me/RepairAVG your AVG program, restart your device, initiate the scan and check with the issue. Please, feel free to let us know if you require any further assistance. Thank you.

I performed all of the steps above.

I scheduled a weekly scan and after the scan, it still states "LAST COMPUTER SCAN :  NEVER"

WHAT NOW?

It has now been a month?  any updates?

I have tried to scheudle a weekly scan, but after the date and time of the scheuled scan passes, AVG continues to state "Last Computer Scan:  Never"

Any idea why it will not work?

Hello, I was automatically upgraded to AVG Internet Security 17.7.3032 yesterday.
The daily scan is still not working automatically; I have to delete it and re-instate it daily! Although the messages in the bottom left (Last Computer scan) and bottom right (Virus definition update) now work correctly.
My timed (daily) scan ran today OK but the amount of output to the report file is tremendous!
I have set the output to 'Infected items' and Hard errors'.
A sample of the report file is below:
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short Scan
* Started on: Friday, September 8, 2017 12:02:00 PM
* VPS: 170908-0, 08/09/2017
*
Infected files: 0
Total files: 454181
Total folders: 55240
Total size: 78.0 GB
*
* Scan stopped: Friday, September 8, 2017 1:15:36 PM
* Run-time was 1 hour(s), 13 minute(s), 13 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short Scan
* Started on: Monday, September 11, 2017 2:35:58 PM
* VPS: 170911-0, 11/09/2017
*
Infected files: 0
Total files: 465027
Total folders: 55749
Total size: 92.8 GB
*
* Scan stopped: 11 September 2017 16:13:40
* Run-time was 1 hour(s), 37 minute(s), 37 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short Scan
* Started on: Tuesday, September 12, 2017 6:41:15 PM
* VPS: 170912-12, 12/09/2017
*
Infected files: 0
Total files: 542260
Total folders: 55802
Total size: 69.2 GB
*
* Scan stopped: Tuesday, September 12, 2017 8:22:45 PM
* Run-time was 1 hour(s), 41 minute(s), 41 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Thursday, September 14, 2017 8:10:00 PM
* VPS: 170914-2, 14/09/2017
*
Infected files: 0
Total files: 59799
Total folders: 46992
Total size: 1.1 GB
*
* Scan stopped: Thursday, September 14, 2017 8:14:07 PM
* Run-time was 4 minute(s), 4 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Friday, September 15, 2017 12:10:00 PM
* VPS: 170914-2, 14/09/2017
*
Infected files: 0
Total files: 293320
Total folders: 56551
Total size: 59.8 GB
*
* Scan stopped: Friday, September 15, 2017 12:56:20 PM
* Run-time was 46 minute(s), 46 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Saturday, September 16, 2017 12:05:00 PM
* VPS: 170915-2, 15/09/2017
*
Infected files: 0
Total files: 280095
Total folders: 57582
Total size: 59.7 GB
*
* Scan stopped: Saturday, September 16, 2017 12:48:43 PM
* Run-time was 43 minute(s), 43 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Sunday, September 17, 2017 12:00:02 PM
* VPS: 170916-0, 16/09/2017
*
Infected files: 0
Total files: 285046
Total folders: 56591
Total size: 59.1 GB
*
* Scan stopped: Sunday, September 17, 2017 12:37:44 PM
* Run-time was 37 minute(s), 37 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Monday, September 18, 2017 12:02:00 PM
* VPS: 170918-0, 18/09/2017
*
Infected files: 0
Total files: 285737
Total folders: 56612
Total size: 59.3 GB
*
* Scan stopped: Monday, September 18, 2017 12:56:40 PM
* Run-time was 54 minute(s), 54 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Tuesday, September 19, 2017 12:00:00 PM
* VPS: 170919-0, 19/09/2017
*
Infected files: 0
Total files: 281405
Total folders: 56942
Total size: 59.2 GB
*
* Scan stopped: Tuesday, September 19, 2017 12:37:51 PM
* Run-time was 37 minute(s), 37 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Wednesday, September 20, 2017 12:00:00 PM
* VPS: 170920-0, 20/09/2017
*
Infected files: 0
Total files: 282100
Total folders: 56926
Total size: 61.0 GB
*
* Scan stopped: Wednesday, September 20, 2017 12:42:02 PM
* Run-time was 42 minute(s), 42 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Thursday, September 21, 2017 1:45:00 PM
* VPS: 170921-0, 21/09/2017
*
Infected files: 0
Total files: 277557
Total folders: 56959
Total size: 59.9 GB
*
* Scan stopped: Thursday, September 21, 2017 2:24:12 PM
* Run-time was 39 minute(s), 39 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Friday, September 22, 2017 12:10:00 PM
* VPS: 170922-4, 22/09/2017
*
Infected files: 0
Total files: 275216
Total folders: 56903
Total size: 59.6 GB
*
* Scan stopped: Friday, September 22, 2017 12:48:11 PM
* Run-time was 38 minute(s), 38 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Tuesday, September 26, 2017 12:00:00 PM
* VPS: 170926-0, 26/09/2017
*
Infected files: 0
Total files: 275747
Total folders: 56534
Total size: 57.3 GB
*
* Scan stopped: Tuesday, September 26, 2017 12:44:37 PM
* Run-time was 44 minute(s), 44 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Wednesday, September 27, 2017 12:00:00 PM
* VPS: 170927-0, 27/09/2017
*
Infected files: 0
Total files: 286190
Total folders: 57437
Total size: 58.4 GB
*
* Scan stopped: Wednesday, September 27, 2017 12:40:03 PM
* Run-time was 40 minute(s), 40 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Friday, September 29, 2017 12:00:00 PM
* VPS: 170928-0, 28/09/2017
*
Infected files: 0
Total files: 281069
Total folders: 56597
Total size: 57.4 GB
*
* Scan stopped: Friday, September 29, 2017 12:41:19 PM
* Run-time was 41 minute(s), 41 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Saturday, September 30, 2017 12:00:00 PM
* VPS: 170928-0, 28/09/2017
*
Infected files: 0
Total files: 275654
Total folders: 56594
Total size: 57.2 GB
*
* Scan stopped: Saturday, September 30, 2017 12:38:22 PM
* Run-time was 38 minute(s), 38 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Sunday, October 1, 2017 12:00:00 PM
* VPS: 170928-0, 28/09/2017
*
Infected files: 0
Total files: 275817
Total folders: 56619
Total size: 57.2 GB
*
* Scan stopped: Sunday, October 1, 2017 12:33:57 PM
* Run-time was 33 minute(s), 33 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Monday, October 2, 2017 11:42:00 AM
* VPS: 171002-0, 02/10/2017
*
Infected files: 0
Total files: 288256
Total folders: 56630
Total size: 57.1 GB
*
* Scan stopped: Monday, October 2, 2017 12:22:37 PM
* Run-time was 40 minute(s), 40 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Tuesday, October 3, 2017 12:00:00 PM
* VPS: 171002-2, 02/10/2017
*
Infected files: 0
Total files: 288606
Total folders: 56656
Total size: 57.3 GB
*
* Scan stopped: Tuesday, October 3, 2017 12:40:32 PM
* Run-time was 40 minute(s), 40 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Wednesday, October 4, 2017 12:00:00 PM
* VPS: 171004-0, 04/10/2017
*
Infected files: 0
Total files: 275770
Total folders: 56682
Total size: 56.5 GB
*
* Scan stopped: 04 October 2017 12:42:04
* Run-time was 42 minute(s), 4 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Thursday, October 5, 2017 12:02:00 PM
* VPS: 171005-2, 05/10/2017
*
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\AppxBlockMap.xml [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\Office.UI.Xaml.Oart.dll [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\HxOutlook.exe [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\saext.dll [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\HxAccounts.exe [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\en-gb\wintlim.dll [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11708.1001.30.0_x64__8wekyb3d8bbwe\AppxMetadata\CodeIntegr
~
~
Over 7 megabytes of similar output
~
~
C:\Program Files\WindowsApps\Microsoft.XboxApp_33.33.15001.0_x64__8wekyb3d8bbwe\_Resources\index.txt [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\Microsoft.XboxApp_33.33.15001.0_x64__8wekyb3d8bbwe\Assets\NavigationIcons\nav_icons_store.targetsize-48.png [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\Microsoft.XboxApp_33.33.15001.0_x64__8wekyb3d8bbwe\BuildInfo.xml [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11708.1001.30.0_x64__8wekyb3d8bbwe\WinStore.Entertainment.Mobile.dll [E] File is offline - it is currently not available. (42006)
Infected files: 0
Total files: 281255
Total folders: 56655
Total size: 44.7 GB
*
* Scan stopped: Thursday, October 5, 2017 12:37:40 PM
* Run-time was 35 minute(s), 40 second(s)


I am not sure what the 'File is offline - it is currently not available. (42006)' message is referring to (7 Megabytes worth!), or even if it is relevent to the scan. It does not seem to refer to Infected items or Hard errors.
I await your comments.
Mike
 
Updated to 17.8.3036 last night, on return from holiday. logged on this morning, and the scheduled daily scan, that I set up before going on holiday, started automatically at 12:00 today!!
It seems to me that a number of people are experiencing this issue and all are being given the run around.  What's the story here?  Is there a fix or not?
It is now approaching 3 months.  Do you have an answer yet?

Scott
Thank you for updating the status.
I am glad to hear that AVG schedule scan is working perfectly.
Feel free to contact us for any issues with AVG.
Have a nice day!!!
Hello Bhuvaneswari, thank you for your reply.
The above error messages have stopped being included in the report file, as from 07/10/2017. I am assuming this is because of an update to AVG Internet security as I have done nothing to prevent them, especially the action you have outlined above.
I continue to have to reset the scheduled scan on a daily basis, in order for it to run automatically. It seems strange that the code that initiates a daily/automatic scan, which worked fine on version 16, was not carried over to version 17.

It has now been a month?  any updates?

Scott,
Unfortunately, the bug was not fixed yet. It is indeed disappointing when you have to contact us multiple times about the same issue.

Dear Sir,

I also have this issue and tried the above steps but to no avail.

My software version is 18.3.3051