Scheduled Scan Problem --- Again

AVG Performance
35

Again today the Scheduled scan failed to run.
You have contacted me 3 times to supply log files & this I have done.
Today you have requested more log files, which I will supply later
Please what is going on?
You have major problems & whilst I am willing to help it it taking a great deal of my time.
Please could you add additinal resourse to solve this problem as I & I assume many other users are becoming concerned with this latest version of your product…
Thanks

16

I've had a e mail from AVG stating that they have found a bug.
This was after many logs were taken from my system.
Perhaps AVG on this thread should advise Tech/Franklin of this & clarify the situation for us all.

41

So what's gone wrong today?
Scheduled Scan set for 11:00 did not run.
Please supply answer as to why
Thanks

32

Same problem again today!
When the "Scheduled Scan" ran today the progress bar again did not work.
I had a feeling that this was also a problem last week so before the scan time I did a repair.
Would you please investigate this issue as I feel you have a problem in your system

9

Hello John,

Thank you for getting back to us and informing about the status.
I am sorry to know that the issue with scheduled scan still persists.
Please perform repair of AVG Antivirus once http://avgread.me/1BVxDSY and check whether the issue persists.
If it persists, we will be able to escalate by collecting log files and proceed further.

5

For those that may be having fun reading this thread.
I contacted AVG & with them found that the Scheduled scan set to run @ 11:00 on Friday did run but it did not strt until 12:10
Think AVG have a clock problem!
I await a reply

3

Hello John,

I appreciate your patience in this matter.
It is necessary for us to analyze the log files of AVG to identify the issue, hence I have sent an email instruction to collect and send the log files.
If the email is not present in inbox, do check in spam and junk folders once.

33

John, Did you resolve your issue with AVG?.
AVG Guru

36

Today 11th August.
Scan started at 11:00, & was completed @ 12:44, checked this out on log produced.
BUT
Still a problem!
The progress bar at the bottom of the scan screen failed to function.
Would AVG please respond to this problem
Thanks

38

Again I report this problem!
The Sceduled Scan is running
BUT
The Progress bar is not working, AVG Version 17.5.3022 update 18th August
Please advise urgently when you will solve this probem

43

Thanks I would be pleased to get this information.
My version is:-
Ssoftware version 17.6.3029
Virus Def Version 170928-0

45

Yet again, Scheduled Scanm set to run at 11:00 did not take place.
Please advise what your problem is
Thanks

42

The Scheduled Scan set to run @ 11:00 on Fridays ran today on time
Also the Scan Progress Bar worked.
Does this mean that AVG have solved the problem?
Please advise

46

Please forgive me for asking, but, are you ever going to solve these problems
Schedulled scan today should have started @ 11:00 actual star5t time 14:00
Progress bar of scan still not working.
Please be honest will these problems be cured?

44

Hi John,
Sorry for the delay in response. We have got the confirmation from our developers team that the issue has not fixed in the recent update. Please monitor your schedule scan and let us know if you need any further help.

39

I hope this can help you Senior Technical Team:-
If a do a Manual Scan, the Progress bar works.
But it does not work when a Scheduled Scan runs
Hope this can be sent to your Tech. Team

37

I am also having the same problems! i have repaired and unistalled AVG and reinstalled. It worked on day when i sheduled the scan but the next scheduled scan did not start. it was supposed to be today at 06.45.
Any advise?

1

I have a Scheduled Scan set up to run on Fridays @ 11:00.
It is now 13:13 & it has not run.
Think you have a problem.
My version is 17.5.3022
Please do not ask me to reinstall as this was carried out two weeks ago & the scan ran last week.

14

I've carried out repair to your instructions.
Set "Scheduled scan to run on Saturdays @ 13:00.
Pleased to report:-
Scan started on time
Progress bar functioned
Will monitor again next week
Thanks
John

27

Same problem again today!
When the "Scheduled Scan" ran today the progress bar again did not work.
I had a feeling that this was also a problem last week so before the scan time I did a repair.
Would you please investigate this issue as I feel you have a problem in your system