Scheduled Scan -- Progress Bar Problem

AVG Performance
17

Pleased to report that the Sceduled scan ran & the Progess bar was operational.
This problem is hence solved.
Thanks

19

John,

Sorry for the delay in reply. To analyze the situation and provide you with a solution, we need to collect some log files from your computer. I have sent you an email, please follow the steps to send us diagnostic information.

Thank you.

9

Chatted to your man yesterday who reinstalled & all is now OK.
But must state that I did a reinstalltion last week & it worked then ceased working.
I will keep watch.

18

This problem has again returned.
My Scheduled Scan is taking place but the "Progress Bar" is not functioning
Last week I reinstalled AVG to your instructions & Progress bar worked for 1 scan
I'm now using version 17.5.3021
I think you should investigate this problem as I feel you have a development problem

20

Chatted to your man yesterday who reinstalled & all is now OK.
But must state that I did a reinstalltion last week & it worked then ceased working.
I will keep watch.

16

Hello John,
I regret for the inconvenience caused. Please repair AVG Free Antivirus as mentioned in this article ( http://avgread.me/1BVxDSY ) and check if progress bar works fine.
If the issue persists,  please share the screenshot to provide better assistance.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.

1

Scheduled scan runs, but the green "progress bar" does not function.
Hence there is no knowledge of how the scan is progressing.
Please get your developers to investigate.
Regards

3

John,

Sorry for the delay in reply. To analyze the situation and provide you with a solution, we need to collect some log files from your computer. I have sent you an email, please follow the steps to send us diagnostic information.

Thank you.

4

John, thank you for providing the log files. I have escalated the case to our senior team. They will contact you via email soon.

8

This is far to complicated for me.
Why in your last post did you ask for screen prints?
Why can't you e mail me so I can supply a screen print?
This procedure/problem is doing the reputation of your company no good.
Please help me/others
Thanks

5

John, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

6

OK, I've carried out your instructions
Uninstaalled as you require
Reinstalled AVG Free
Have set up Scheduled Scan for later today & will advise you of results

10

Hello John,

I have sent you an email as requested by you. Please reply to that email with the necessary screenshot.

11

As per your request, I have run the repair function
Also I have set up a new Sceduled Scan for today @ 19:25
This started but the "Progress bar" did not function.
As requested I have a screen shot as a PDF file, I use Open Office, but your system does not allow this to be posted.
Can you e mail me & I will attach the screen shot to an e amil, OK?

12

This problem has again returned.
My Scheduled Scan is taking place but the "Progress Bar" is not functioning
Last week I reinstalled AVG to your instructions & Progress bar worked for 1 scan
I'm now using version 17.5.3021
I think you should investigate this problem as I feel you have a development problem

13

John,
Thank you for letting us know. If you need anything else, do not hesitate to let us know.

14

Hello John,
I really appreciate your efforts in resolving this issue. If the issue still remain, please contact us again (we work around the clock).
Best regards,
Alok.

2

John,
I apologize for the inconvenience caused.
I have forwarded this to senior team for further suggestion.
Please keep checking the post to know about the status.

15

John,
We are glad to know that scheduled scan is working fine in your AVG Free Antivirus.
Thank you for following the instructions.
We appreciate your efforts in this matter.
Feel free to contact us if you need any assistance with AVG.
Have a nice day!

7

Hello John,
I regret for the inconvenience caused. Please repair AVG Free Antivirus as mentioned in this article ( http://avgread.me/1BVxDSY ) and check if progress bar works fine.
If the issue persists,  please share the screenshot to provide better assistance.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.