Hi Trisha,
We're glad to help pointing you in the right direction. We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to reach them by raising a request via this link, to sort this in a timely manner.
Note : You may need to choose 'Yes' for the 1st question that is in the above link to request answer via email.
Thank you for your understanding in advance!
How do I remove pin locks set up during initial tablet configuration? Thank you.
From your message, it seems that you're concerned about the device's (inbuilt) lock screen.
To clarify this, please share us the screenshot of the lock about which you're concerned.
Hi Trisha,
We're glad to help pointing you in the right direction. We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to reach them by raising a request via this link, to sort this in a timely manner.
Note : You may need to choose 'Yes' for the 1st question that is in the above link to request answer via email.
Thank you for your understanding in advance!