Screencapture on Mac blocked by ransomware shield

Mac products
7

Hello Ray,

We are sorry to know this.
We will check and help you with this issue.
May I know the version of AVG Internet Security program on your Mac please?
If possible, please share us the screenshot of "Screencapture on Mac blocked by ransomware shield" in order to check and help you further.
For taking a screenshot, please refer to this article: https://bit.ly/3riO8gk
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.

1

When I try to use screencapture I get a blocked message as usr/bin/screencapture is trying to access protected folders?

4

Hello Ray, 

We understand that you are unable to take screenshot in your Mac device. We request you to take photo of the issue page and share it with us. So, we can check and help you to do it. 

If you still facing this issue, we request you to disable AVG components one by one and check the status. Keep us updated.

5

Hi,

I am no longer getting that message when I tried this morning so that I could take a screenshot. I think I gave the wrong details in my previous post and it should have referred to usr/sbin/screencapture.

Thanks.

2

Hello Ray,

We are sorry to know this.
We will check and help you with this issue.
May I know the version of AVG Internet Security program on your Mac please?
If possible, please share us the screenshot of "Screencapture on Mac blocked by ransomware shield" in order to check and help you further.
For taking a screenshot, please refer to this article: https://bit.ly/3riO8gk
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.

3

Hello Ray, 

It's good to know that you are able to take screenshot. If you get this issue in future, please take photo of the issue page and get back. So, we can check and help you to find the cause. Thank you.

6

As I explained in my post above I am no longer getting the message when I take a screenshot and so that is why I cannot post an image. I would however still like to know what the issue may have been.

Thanks.