Hello Amanda,
Thank you for contacting AVG Community Support.
I see that you are unable to enable the VPN option on AVG Secure Browser even though the VPN of AVG Secure VPN is On.
I will certainly help you with it.
The paid version of AVG Secure Browser called 'AVG Secure Browser Pro' comes with an in-built VPN feature, which only masks the online activity of AVG Secure Browser.
Whereas, AVG Secure VPN masks the online activity of your entire device.
For further information regarding AVG Secure VPN, refer to this article. (https://support.avg.com/SupportArticleView?l=en&urlName=avg-secure-vpn-faq&supportType=home)
Since you already have an active subscription of AVG Secure VPN, we'd recommend that you ignore the crossed out VPN icon in your AVG Secure Browser.
Let me know if you have further queries.
Thank you and keep us updated.
Hi, I am subscribed to AVG Ultimate, which includes AVG Secure VPN, and this is pinned to my laptop's Home Screen. Even when I switch on AVG Secure VPN via the icon pinned to my Home Screen, when I then open the AVG Secure Browser, VPN appears 'crossed through' on the left hand side of the browser. When I click on this 'crossed out' VPN icon in the secure browser box, it states that "Secure browser VPN is not encryptying your connection…". Please advise how I ensure that VPN is switched on and active on my laptop? Thank you.
Hello Amanda,
Thank you for contacting AVG Community Support.
I see that you are unable to enable the VPN option on AVG Secure Browser even though the VPN of AVG Secure VPN is On.
I will certainly help you with it.
The paid version of AVG Secure Browser called 'AVG Secure Browser Pro' comes with an in-built VPN feature, which only masks the online activity of AVG Secure Browser.
Whereas, AVG Secure VPN masks the online activity of your entire device.
For further information regarding AVG Secure VPN, refer to this article. (https://support.avg.com/SupportArticleView?l=en&urlName=avg-secure-vpn-faq&supportType=home)
Since you already have an active subscription of AVG Secure VPN, we'd recommend that you ignore the crossed out VPN icon in your AVG Secure Browser.
Let me know if you have further queries.
Thank you and keep us updated.